Privacy Policy

This Privacy Policy discloses the privacy practices for, a website of the Council on Aging for Henderson County.

About this Privacy Policy and Using the Web Site

Council on Aging for Henderson County (“COAHC”, “we” or “us’”), created this Privacy Policy in support of our commitment to the user’s online privacy. Please take the time to read and understand this Privacy Policy so that you can understand how we collect and use your personal information.

This Privacy Policy co-exists with our Terms of Service displayed on the website, and together both policies govern your use of this website. By accessing, browsing or using the website you acknowledge that you have read, understand and agree to this Privacy Policy and our Terms of Service. We encourage you to familiarize yourself with both this Privacy Policy and our Terms of Service.  If you do not agree with these terms (including any revisions to them), please do not use the website.

The purpose of this Privacy Policy

This Privacy Policy informs you about information we collect and how we use it. We will inform you of:

  • What information of yours may be collected;
  • How the information is used;
  • With whom the information may be shared;
  • What choices are available regarding collection, use and distribution of the information;
  • What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and,
  • How you can correct any inaccuracies in the information.

The Purpose of the Website

The purpose of the website is to provide information and resources to help with decision-making on how to utilize or protect the equity in your home.  The website also provides resources and information for financial and estate planning purposes.

The information and content contained on the website are provided for informational purposes and are not a substitute for, financial, legal, or other professional advice.  COAHC recommends consultation with your financial and legal advisors and other professionals.

How the website collects information about you

You may use features of the website without providing personal information about yourself.   However, certain tools and services on the website require you to complete forms or questionnaires and provide certain personal information.  If you use the site without taking advantage of any of these features, the only information we collect will be non-personal information (i.e., information that does not identify you). If you do provide personal information on the website, this Privacy Policy describes how we collect and use that information.

Remember that you are responsible for the accuracy of the information you submit.  Incorrect information will affect the usefulness of the information you receive when using the website.

Non-Personal Information we Collect About You

We may collect non-personal information about your use of the website and your use links to other websites through the use of cookies. When you visit the website, we send text files known as “cookies” to your computer or other device. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you provide personal information on the website, this information may be linked to the data stored in the cookie. Cookies cannot be used to run programs or deliver viruses to your computer.

Most browser software can be set to reject cookies. If you reject our cookies, certain of the functions and conveniences of the website may not work properly, but you may still use the website.

As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to this website.

How we use Non-Personal Information about Website Users

The information we collect by using cookies and a third-party analytics service may be used for the following purposes: (i) to help us generate content on web pages or it content and make improvements to the website, (ii) to allow us to monitor how many people are using the website and sites to which the website links and where these people are located geographically, (iii) to allow us to monitor how often different functions of the website are used, how users navigate within the website and use the website functions, and (iv) to help us determine for what purposes these actions are being taken.  We may use analytic data about your use of the website to improve the content available on the website or make changes to the functionality of the website.  We may use cookie information to target certain communications to your browser or to determine the popularity of certain content or links. Cookies may also be used as navigation aids.  We do not link non-personal information from cookies or data analytics to personal information about you.

We may use clickstream data as a form of non-personal information to anonymously determine how much time visitors spend on each page of the website, how visitors navigate throughout the website and how we may tailor our web pages in the future to better meet the needs of visitors.

Personal Information We Collect About You

COAHC may collect personal information, such as your name, mailing address and email address that you may provide when you register for updates on the website.  We also collect certain personal information you may provide in response to questionnaires available on the website which are used to direct information to you from the website in response to your particular needs.  This information may include certain financial information including an estimate of home equity and range of household income and current financial needs.

How we use Personal Information about Website Users

We use personal information you provide to respond to your questions, to provide you information about possible solutions and additional resources for you, and send you periodic emails about updates and services that may be available to you in your area.

Disclosure of Your Information

Except as set forth in this Privacy Policy or with your consent, COAHC will not disclose any personal information it collects from you on the website, provided that COAHC may disclose your information: (1) to comply with valid legal requirements such as a law, regulation, subpoena or court order; (2) to certain advocacy partners and third parties as described in this Privacy Policy or (3) with your consent.  In the event that we are legally compelled to disclose your personal information to a third party, we will attempt to notify you unless doing so would violate the law or court order.  In addition, we may disclose your personal information as described in this Privacy Policy.

Aggregate Information

COAHC may combine, in a non-identifiable format, the personal information you provide with information from other users to create aggregate data that may be disclosed freely to third parties and used by COAHC for any lawful purpose.  Aggregate data does not contain any personal identifiers that could be used to contact or identify you, such as name or email address.

COAHC may disclose this aggregate information to its advocacy partners and members of its aging network in order for these parties to conduct advocacy activities on behalf of older adults. COAHC and its advocacy partners may disclose non-personal, aggregate information to government officials and representatives in order to conduct advocacy activities on behalf of older adults.

Third party Service Providers

COAHC operations and other third party contractors sometimes have limited access to your personal information in the course of providing products or services to COAHC.  These contractors include vendors and suppliers that provide us with technology, services (such as website hosting), and/or content related to operation and maintenance of the website.  Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its function for COAHC. COAHC will also require that our operations and maintenance contractors protect the privacy of personal information consistent with this Privacy Policy.

Applicability of this Privacy Policy

This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to COAHC by email or by use of the website contact function. If you want to keep content, business information, ideas, concepts or inventions private or proprietary, do not send them in an email to COAHC or post them in any public forum.

Other sites

COAHC may share information among websites that it owns or controls, but such information will be protected under the terms of this Privacy Policy.

The website may contain links to other web sites operated by parties other than COAHC (“Third Party Websites”).  These Third Party Websites have their own, independent, privacy and data collection practices.  COAHC has no responsibility or liability for these Third Party Websites, their privacy policies or actions.

COAHC does not endorse or warrant any Third Party Websites, products or services.

How COAHC Handles Privacy and Security

The website and database servers are hosted in a secured physical and network environment maintained by a third party hosting provider.  Reasonable efforts are made to secure web servers, networks, host operating systems and databases against unauthorized access.  We use a variety of security measures to protect personal information when stored or transmitted by COAHC.

Despite COAHC’s efforts to protect your personal information, there is always a risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. COAHC cannot ensure or warrant the security of any information you transmit over the Internet and you do so at your own risk.

No security measures are foolproof; and COAHC cannot guarantee that information will be protected in all situations. We will make reasonable efforts to protect your personal information from unauthorized access.

Changes to This Privacy Policy

We may change this Privacy Policy at any time by posting revisions to our website. Your use of this website means that you accept the terms of this Privacy Policy and your continued use after such changes are posted means that you accept the revised Privacy Policy.


The website is not designed to attract or be used by children under the age of 13.  COAHC does not knowingly collect Personal Data from anyone under the age of 13, unless we first obtain permission from that child’s parent or legal guardian.

How to Contact Us

For more information about our privacy practices (including compliance with applicable law), or if you want to (1) delete your personal information from our systems, (2) update or correct inaccuracies in the personal information you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, contact us by email at [email protected] or write to us at 105 King Creek Boulevard,Hendersonville, NC 28792; Attn: Website Privacy Policy.